SkillsDB makes it easy to determine the ISO-related employee competencies, ensuring qualifications based on training, certifications, and experience with ISO 9001, 14001 and 45001.
Determine the necessary competence of person(s) doing work under the organization's control that affects the performance and effectiveness of the quality management system (QMS).
The organization must decide what specific competencies are necessary for someone to perform his or her job effectively. To define personnel requirements for a given job position, you might ask, 'What job-specific knowledge area(s) must be well understood by someone in this position?'
Ensure that these persons are competent on the basis of appropriate education, training, or experience.
The requirements mandate that everyone who affects the QMS (i.e., everyone in the organization) must be competent. So, what exactly is ‘’competent”? It’s the condition that enables a person to perform a task in a manner that meets the required performance standard. ISO 9001 clarifies this by separating four different variables relating to competence:
A business shall, where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken.
Once competency has been determined for all personnel affecting product conformity, the organization must compare individuals to its competency needs and identify where gaps exist. Options for dealing with a gap between actual performance and required performance include:
A business shall retain appropriate documented information as evidence of competence.
One more thing that must be in place is records. ISO 9001 specifically requires the retention of documented information (i.e. records) as evidence of competence.
Digital training records are the best approach for organizations. They clearly and quickly show what training has taken place or is planned and make gaps obvious. The long-term costs of digitizing your QMS are usually much less than the cost of administering paper records.
Examples of evidence include:
Organizations have to establish a process for assessing existing staff competencies against changing business needs and prevailing trends.
Furthermore you need to check for evidence that all staff which work under your organization’s control are competent, and that evidence continuing competence is maintained as documented information in accordance Clause 7.2. Maintain documented information such as a skills matrix; training records, job roles, and career paths.
Companies must establish and maintain a competency-based training program, the following steps must be taken:
ISO Definition: Determine the necessary competence of person(s) doing work.
SkillsDB Solution: Our expert competency framework consultants, in conjunction with our custom competency framework building software, will expedite the process of developing a competency framework that meets the ISO competency standard for your business.
ISO Definition: Determine necessary competence of person(s) doing work under its control that affects performance and effectiveness of quality management system.
SkillsDB Solution: Employees fill out their own skills matrices then managers review. Our unique, web-based assessment allows employees and managers to easily score skillsets. SkillsDB tracking is next get by applying total quality administration to skills management.
ISO Definition: Ensure these persons are competent on the basis of appropriate education, training, or experience.
SkillsDB Solution: SkillsDB generates recommended learning plans for every employee based on their job roles. It uses an employee’s current skillset and/or job role skills score then compares it to learning catalog skills/scores. It then creates a recommended learning plan. These are directly tied to the employee’s current and needed skillset for their job providing a personalized learning pathway.
ISO Definition: Where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken.
SkillsDB Solution: Skill gap analysis for employees, managers, executives and admins. Need to find people with a certain skillset? Or maybe you need to see who can be trained to meet the challenges of the next job. Take a precise look at where your people stand in each skill, showing how many people are ready for the job right now, and who can be trained to meet your needs.
ISO Definition: Where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken.
SkillsDB Solution: An employee or manager can pull courses into the employee’s actual individual learning plan. This brings a set of tools to track progress as they go through these courses, in addition to on-the-job trainings. Employees will have every tool they need to succeed, improving on the job effectiveness and happiness.
ISO Definition: Retain appropriate documented information as evidence of competence.
SkillsDB Solution: SkillsDB is the point of record for all your ISO skills gap analysis and competence data. Breakdown employee skillsets any way you need. SkillsDB reporting provides the power to evaluate team strengths and weaknesses, showing just how to prepare for the next project.
Align the organization with its employees to do the best work
Ensure the right people are in the right roles, with measured performance and growth
Offer employee development plans with skills gap analysis and recommended learnings to aid career development
Report organizational team strengths and weaknesses to management with structured regularity
Drive recruiting, hiring and succession planning with deep people data
Manage talent proactively so the team can focus on its critical day-to-day responsibilities
Download A Sophisticated Understanding of The Impact of Skills Management On Business Performance to better understand its effect in four key areas for your organization.